Guest Services and Accessibility

GUEST SERVICES AND ACCESSIBILITY

The Fox Theatre is dedicated to providing a comfortable and enjoyable theatre experience for all individuals in need of special accommodation.

Wheelchair Seating
Tickets available upon request and are subject to availability. The Fox Theatre has a variety of accessible seats available for wheelchair patrons and their companions.  Patrons should identify the need for wheelchair seating when speaking with the Fox Theatre Ticket Office, 404-881-2016.

Wheelchair Loans
This service is available as a temporary transportation option to get our guests from the curb to their seats and to other amenities. Please have our ‘Top Hat’ assist you if you need assistance from the curb, or check in with the ‘Concierge desk’ deep inside the arcade. This service is provided on a first come first serve basis.

Transferable Seats
We do have a limited number of aisle seats available on the orchestra level that have removable sides for easy transfer. Patrons should request transferable seats when ordering through the Fox Theatre Ticket Office so that they may be accommodated. Please contact any of our ushers upon arrival for additional assistance.

Accessible Parking
Parking is available in locations within a four-block radius of the Fox. The closest lot locations are Ponce/Peachtree, Georgian Terrace and Peachtree/3rd. The parking attendants to these lots will direct vehicles displaying a current accessible license plate or permit to the reserved parking area. This parking is subject to availability. Accessible street corner curbs are located at all corners leading to the main entrance of the Fox Theatre.

Public Transportation Accessibility
MARTA Train: Exit at the North Avenue Station. The Fox Theatre is conveniently located one block east of the North Avenue MARTA Rapid Rail Station. MARTA Bus drops off on the corner of Ponce/Peachtree. All street corners leading from these two locations have accessible curbs to reach the Fox Theatre entrance.

Ticket Office/Ticket Purchasing
The entrance to the Fox Theatre and the Fox Theatre Ticket Office is accessible from Peachtree Street through our Arcade. An accessible Ticket Office is available at the main ticket counter. Tickets may be purchased in person at the Ticket Office, by phone at 404-881-2016 or online at foxtheatre.org. Patrons with special needs may purchase tickets with cash or with credit card to the same extent that tickets of the same type and location are available on a cash or credit card basis to other patrons.

Ticket Pricing
Wheelchair patrons are entitled to up to  three companion seats at the same price as the wheelchair location. Any additional seats, which a wheelchair patron wishes to purchase, must be purchased at the same price attributable to seats in the immediate vicinity. The price of all other seating varies according to the performance.

Sight and Hearing Impaired Seating

The Fox Theatre has designated seats near the front of the theatre for visual impaired and hearing impaired patrons. Tickets are available upon request and are subject to availability.

Assisted Listening Devices (Phonic Ear)

The Fox offers an audio clarification device for patrons with hearing disabilities. This service is free of charge and is available at performances. Hearing devices are on distributed on a first-come, first-serve basis. The Fox Theatre only requires a phone number in order to borrow the hearing device for the performance.

Signed Performances
Sign-interpreted performances are available on Sunday Matinees for shows that run one full week or more. For additional sign interpreted performances, please call the Fox Theatre Ticket Office to inquire about ticket availability and services. Please specify that you want to purchase sign-interpreted seats when ordering your tickets through the Fox Theatre Ticket Office. Tickets are available upon request and are subject to availability. Sign-interpreters must be scheduled two weeks in advance in order to guarantee this service.

Restrooms

The Spanish Room restrooms are accessible to wheelchair patrons and have an accessible stall and sink. There also are restrooms located in the administrative offices and on the ballroom level. These restrooms are a private room with the sink in the same room. All of the restrooms are equipped with automatic doors. The locations of these restrooms are noted on the enclosed map, which shows the location of each accessible restroom or any of the house staff can direct any patron to these facilities.

Elevator
The main lobby elevator is located just to the right, once you pass through our front doors. It will take you to the First Dress and Second Dress levels. Once you reach those levels you will need to either climb or descend a section of stairs in order to reach your seat in the balcony. There are no accessible seats located in the balcony. All accessible seating is located exclusively on the Orchestra level.

Telephones
A TTY phone is available in our administrative offices and can be accessed by contacting the Guest Exprience Manager.

Concessions
The Fox Theatre provides a variety of accessible concession areas:

The Wine Bar is located in the center of the main lobby. This bar serves a variety of both red and white wines, bottled sodas, and water. Single malt scotches and hand selected cordials are also offered at this station.

The Mezzanine North Bar can be accessed by taking the passenger elevator from the main lobby level to the second floor. This elevator is located just to the right side after you enter the lobby through the main doors (look for the large “elevator” sign above the alcove in which it is located). The Mezzanine North bar is full service and includes the following menu selections: cocktails, imported and domestic draft beer, wine, soft drinks, bottled water, popcorn, chips, pretzels, nuts (almonds, cashews, and pecans), candy, and hot dogs. Products available at these bars are subject to change.